return policy

  • Items must be returned within 14 days of receipt
  • Items must be in good condition
  • Items must have all tags attached and be in original packaging

**Any return costs will be borne by you unless there is a product quality issue.


Return policy for product quality issues


We are sorry to hear that you received a defective product. Send an email to ln.japanzone@gmail.com within 14 days of purchase with a picture of the faulty product and we will contact you to resolve the issue.

Return processing time


We will process your return as quickly as possible, and we will process your refund within 1-3 working days after receiving the returned merchandise. If you have not received a refund 3-7 days after returning the item, please contact us at ln.japanzone@gmail.com and provide proof of the postage information from the return receipt and we will investigate further.

Track return status

When we receive your return, you will receive a receipt confirmation via email. When a refund is arranged, you will also receive a refund confirmation notification via email. Please note that payments may take 3-7 business days to appear in your account, depending on the card issuer.



Returns Policy

  • Items must be returned within 14 days of receipt.
  • Items must be undamaged
  • Items must have all tags attached and be in original packaging

**Any returns costs will be at your own expense, unless there is a quality issue.

Quality Issue

We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 14 days of purchase at ln.japanzone@gmail.com, with images of the faulty product and we will be in touch to resolve the issue.

Return Process Time

We aim to process your return as soon as possible, but on occasions it may take up to 1-3 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the item(s), please contact us at ln.japanzone@gmail.com with the proof of postage information from your return carrier receipt and we will investigate this further.

Track the Return Status

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-7 working days for the payment to show in your account, depending on the card issuer.